Ordering, Shipping & Return

Ordering

To select correct part, please carefully review the detail on catalogue for selected part number. Not all parts shown on catalogue is available online, contact us if the part doesn't listed online.  All prices on this Web Site are in Canadian Dollars and are subject to change without notice. Discount is available for window manufacturers, service contractors, property management etc. business customers, minimum order amount required. Fill out the registration form and email us the detail of your business.

Shipping/Pickup

Shipping & handling charge doesn't include duty, tax, customs brokerage fee for US customers.

Free Canada ground shipping is available for order $500 and more before tax and after applicable discount.

We do not ship order to PO box address.

You can pick up right away after placed order at the front office of our warehouse, 4635 Burgoyne Street unit 20, Mississauga Ontario. We do not have any other location for pickup.

Returns and Claims Policy

Claims for merchandise lost or damaged in transit must be made with the carrier who delivered your goods.

You may return unused items within 30 days of delivery for a full refund if the error is ours. If the error is yours, you’ll response for the returning cost, and 20% handling charge applied on all returned goods. No returns accepted without our authorization.