Ordering, Shipping & Return
To select correct part, please carefully review the detail on catalogue for selected part number. Not all parts shown on catalogue is available online, contact us if the part doesn't listed online. All prices on this Web Site are in Canadian Dollars and are subject to change without notice. Discount is available for window manufacturers, service contractors, property management etc. business customers. Fill out the registration form and email us the detail of your business.
Shipping & handling charge doesn't include duty and tax, as well as customs brokerage fee for US customers. Free Canada ground shipping is available on all orders $500 and more before tax and after applicable discount.
Returns and Claims Policy
Claims for merchandise lost or damaged in transit must be made with the carrier who delivered your goods.
You may return unused items within 30 days of delivery for a full refund if the error is ours. If the error is yours, you’ll response for the returning cost, and 20% handling charge applied on all returned goods. No returns accepted without our authorization.